Huawei Recognized by Gartner as a Leader in CSP Service and Network Assurance with AUTIN and SmartCare Solutions
Huawei: A Leader in CSP Service and Network Assurance According to Gartner
In a recent publication, Gartner's Market Guide for CSP Service and Network Assurance Solutions has recognized Huawei as a standout vendor for its AUTIN and SmartCare solutions, marking a significant acknowledgment in the field of Carrier Service and Network Assurance (S&NA). Here's a breakdown of the key points from the report, presented in an easy-to-digest format:
Huawei's Recognition:
Vendor Status: Huawei is highlighted as a Representative Vendor.
Solutions: Focus on AUTIN and SmartCare for CSP Service and Network Assurance.
Market Insights:
Target Area: Solutions for carrier service and network assurance.
Global Assessment: Provides insights for decision-makers across the globe.
Challenges and Needs: Identifies gaps in current solutions regarding service demands, customer experience, and operational efficiency.
Huawei’s Solutions in Detail:
AUTIN: An intelligent operation and maintenance (O&M) solution that transforms the focus from network-centric to service-centric operations.
Implementation: Over 170 countries and regions, covering more than 300 networks.
Efficiency: Boosts O&M efficiency by more than ten times with capabilities in event closed-loop, intelligent risk prediction, and orchestration platforms.
SmartCare: Aims to enhance the customer experience management services for telecom carriers.
Global Use: Serving over 210 carriers worldwide.
Improvements:
Increased revenue per site by 15% through Value-driven Network Construction.
Led 15 operators to rank No. 1 in P3 scores with Digital Network Optimization.
Boosted marketing conversion rates by 50% to 300% with SmartDecision.
Improved first call resolution rate by 20% with Intelligent Customer Complaint Assistance.
Industry Trends and Needs:
Service Demands: Growing need for 5G network slicing, private networks, SD-WAN, NaaS, etc.
AI/ML Integration: Use of artificial intelligence and machine learning for proactive service assurance and SLA support.
Interoperability and Intelligence: Emphasis on solutions that integrate seamlessly with existing systems for better service lifecycle management and automated operations.
Gartner's Recommendations:
Modernization: CSP CIOs should modernize their Operations Support Systems (OSSs) for improved service and network assurance.
Digital Transformation: Continue innovation and digital transformation efforts.
Conclusion:
Huawei's AUTIN and SmartCare solutions are making significant strides in the CSP service and network assurance space, as recognized by Gartner. By addressing the crucial challenges and leveraging digital technologies, Huawei is supporting carriers in their digital intelligence transformation, marking a pivotal role in the evolution of carrier operations towards enhanced efficiency, customer satisfaction, and operational excellence.